Delivery and Returns

At Kickback Coffee, we want to make sure your order reaches you quickly and in great condition. Below you’ll find everything you need to know about our delivery services, returns and refunds.

Where do we deliver?

We currently deliver to addresses within the United Kingdom only. Unfortunately, we do not offer international shipping.

Delivery options and shipping costs

Standard UK Delivery – Royal Mail Tracked 48

All orders are shipped using Royal Mail Tracked 48, with an estimated delivery time of 2–4 working days from dispatch.

• Orders over £35: FREE standard delivery.
• Orders of £35 or less: Standard delivery charges apply and will be displayed at checkout.

Please note that delivery times are estimates and may vary due to circumstances outside our control.

Order processing and dispatch 

We aim to dispatch orders as quickly as possible.

• Monday to Friday: Orders placed before 12pm (midday) will be dispatched the same working day.
• Orders placed after 12pm: Will be dispatched on the next working day.
• Orders placed after 12pm on Friday: Will be dispatched the following Monday.
• Weekend orders: Orders placed on Saturday or Sunday will be dispatched the following Monday.
• Bank holidays: Orders placed on a bank holiday will be dispatched on the next working day.

Once your order has been dispatched, you’ll receive a confirmation email with tracking information so you can follow your delivery.

Our returns policy differs depending on whether you’ve purchased consumable or non-consumable products.

Consumable Products - Coffee

Our coffee is roasted and dispatched within a specific roast-date window to ensure it reaches you at its best. We cannot accept change-of-mind returns due to our coffee being liable to deteriorate or expire.

Faulty, Damaged or Incorrect Orders

If your coffee arrives damaged, faulty or incorrect, please contact us at info@kickbackcoffee.co.uk with:

• Your order number.
• A description of the issue.
• Photographs of the product and packaging, where possible.

We’ll review your request and arrange an appropriate resolution in accordance with your statutory consumer rights. Depending on the circumstances, this may include a replacement or refund.

Non-consumable Products 

This includes merchandise, coffee machines, brewing equipment, accessories and other non-consumable products.

Change-of-Mind Returns – 14 Days

If you’ve changed your mind about a non-consumable product purchased online, you have the right to cancel your order within 14 days of receiving it.

To request a return:

1. Email info@kickbackcoffee.co.uk within 14 days of receiving your order.
2. Include your order number and the item you’d like to return.
3. We’ll provide instructions on how to return your item.
4. You must send the item back within 14 days of notifying us of your cancellation.

Return Conditions

We ask that returned products are securely packaged and include their original packaging and accessories.

If an item has been handled beyond what is necessary to establish its nature, characteristics and functionality, we may make a deduction from your refund to reflect any reduction in value, as permitted by law.

Return Postage Costs

For change-of-mind returns, customers are responsible for arranging and paying for return postage.

We recommend using a tracked delivery service, as you are responsible for ensuring the returned goods reach us. 

Faulty or Damaged Non-Consumable Products 

If your merchandise, coffee machine or equipment arrives faulty, damaged or not as described, please contact info@kickbackcoffee.co.uk.

Please include your order number, a description of the issue and photographs where possible.

Depending on the circumstances, you may be entitled to a refund, repair or replacement.

Where a return is required because an item is faulty, damaged or not as described, Kickback Coffee will cover reasonable return postage costs.

If you have any questions about delivery, returns or refunds, please get in touch.

Email: info@kickbackcoffee.co.uk

Our team will be happy to help.